Use code TREATYOSELF for 35% off!*

FAQ

We know online shopping can be scary, trust me, we know. So here are some common questions answered. If you still got some or just wanna chat, text Erika at 917-512-1613 or send an email to hello@closedcaption.us.

What is CLOSED CAPTION anyway?
Its a small business run by me, Erika Astrid (Fashion Photographer + Magazine Editor + Artist) here in sunny Los Angeles, California. I love handpicking and curating the best and highest quality vintage and other things for you in random towns and alleys so you don't have to.

Tired of new things not lasting or everything being so trendy that all instagram posts look a like? Same! I make it my mission to find pieces that will last and make you a trendsetter instead of a fashion victim, all while being good to mother nature by lowering your carbon footprint.

Be cool instead of trendy, be anti-fast fashion.

How much is shipping?
Shipping within the US is ALWAYS FREE! International is $20 flat rate.

What if I live in LA?
FREE same day PICKUP on all orders received before 2PM MON-FRI

and FREE next day DELIVERY on all orders over $149 within a 10 miles radius of zip code 90041 are now available! WOOT!

How long will it take for my order to arrive?
We usually ship each order within 3 business days. Everything is shipping from LA, so depending on where you live, shipping within the US takes 1-5 business days and international 7-14 days

Why have I not received my order?
If you live internationally it might be stuck in customs, please contact your local customs or post office to find out more. Unfortunately there is nothing on our end that we can do, each country operates differently and some are just more strict than others.

Can I return or exchange my items?
Yes, we are now offering exchanges within the US. If you are not satisfied, simply send an email within 5 days of receiving your order and we will coordinate a return for a refund or exchange of the order amount. Please note that we can not accept international returns or returns on artwork, sale items or gift cards and that the buyer is responsible for return shipping cost.


Also see our shining reviews right here.

Do you ever do SALES?
Yes! All sales are through email campaigns, so make sure to sign up to receive exclusive sneak peeks and offers. Also, everyone gets 15% off their first order when signing up below plus gets enter into our bimonthly raffle!


Do you do custom orders?
Unfortunately not, all items on this website are either VINTAGE, hand sourced or handmade and can not be reproduced or customized.

Do you have more questions or concerns? Email me!