We know online shopping can be scary, trust me, we know. So here are some common questions answered. If you still got some or just wanna chat, text Erika at 917-512-1613 or send an email to firstname.lastname@example.org.
What is CLOSED CAPTION anyway?
Its a small business run by me, Erika Astrid (Fashion Photographer + Magazine Editor + Artist). I love handpicking and curating the best and highest quality pieces.
How much is shipping?
Shipping within the US is FREE if you spend $49 or more or $250 worldwide. Otherwise it is a $5 flatrate within the US and $20 for international.
How long will it take for my order to arrive?
We usually ship each order within 2 business days and depending on where you live, shipping within the US takes 1-5 business days and international 7-14 days
Why have I not received my order?
If you live internationally it might be stuck in customs, please contact your local customs or post office to find out more. Unfortunately there is nothing on our end that we can do, each country operates differently and some are just more strict than others.
Can I return or exchange my items?
Yes, we are now offering exchanges within the US. If you are not satisfied, simply send an email within 48 hours of receiving your order and we will coordinate a return for a store credit. Please note that we can not accept international returns or returns on artwork, sale items or gift cards and that the buyer is responsible for return shipping cost.
Also see our shining reviews right here.
Do you ever do SALES?
Yes! All sales are through email campaigns, so make sure to sign up to receive exclusive sneak peeks and offers. Also, everyone gets 15% off their first order when signing up below!
Do you have more questions or concerns? Email me!