FAQ

We know online shopping can be scary, trust me, we know. So here are some common questions answered. If you still got some, email us.

What is [ CLOSED CAPTION ] anyway?
Its a small business run by Erika Astrid (Fashion Photographer + Magazine Editor + Artist). We love handpicking quality vintage and other things and curating them for you, so you don't have to go out to a million stores to shop.

Support Anti-Fast Fashion and Environmentally Conscious Business like [ CLOSED CAPTION ] to make an impact on our earth.

How much is shipping?
Shipping within the US is ALWAYS FREE! International is $20 flat rate.

What if I live in LA?
FREE same day PICKUP on all orders received before 2PM MON-FRI

and FREE next day DELIVERY on all orders over $149 within a 10 miles radius of zip code 90041 are now available! WOOT!

How long will it take for my order to arrive?
We usually ship each order within 3 business days. Everything is shipping from LA, so depending on where you live, shipping within the US takes 1-5 business days and international 7-14 days

Why have I not received my order?
If you live internationally it might be stuck in customs, please contact your local customs or post office to find out more. Unfortunately there is nothing on our end that we can do, each country operates differently and some are just more strict than others.

Can I return or exchange my items?
Yes, we are now offering exchanges within the US. If you are not satisfied, simply send an email within 5 days of receiving your order and we will coordinate a return for a refund or exchange of the order amount. Please note that we can not accept international returns at the moment.


Also see our shining reviews right here.

Do you ever do SALES?
Yes! All sales are through email campaigns, so make sure to sign up to receive exclusive sneak peeks and offers. Also, everyone gets 15% off their first order when signing up below.


Do you do custom orders?
All items on this website are either VINTAGE, hand sourced or handmade and can not be reproduced or customized.

Do you have more questions or concerns? Email me!