FAQ

Shopping online comes with questions, so we answered the ones we get most. If you still have some or just want to chat, text us at 917-512-1613 or email hello@closedcaption.us.

What is CLOSED CAPTION anyway?

CLOSED CAPTION is a small business run by me, Erika Astrid - photographer, artist, and lifelong collector of things with personality. Everything in the shop is handpicked by me with a focus on quality, craftsmanship, and pieces that feel special.

How much is shipping?

Shipping within the U.S. is FREE on orders of $49 or more. Otherwise, Standard Shipping is a $6 flat rate and Express Shipping is a $25 flat rate.

Shipping to Canada is available on orders of $150 USD or more for a $15 flat rate.

Outside the U.S. or Canada? Email us at hello@closedcaption.us before placing your order. International shipping may be available on a case-by-case basis depending on the destination and item.

How long will it take for my order to arrive?

Ready-to-ship orders are processed and shipped within 2 business days. Items marked “Made to Order” take a little longer and ship within 7 business days.

As soon as your order ships, you’ll receive an email with your tracking number.

Standard Shipping within the U.S. typically takes 3–5 business days, while Express Shipping typically takes 1–2 business days. Shipping to Canada typically takes 7–14 business days and may take longer due to customs processing.

What does “Made to Order” mean?

Items marked “Made to Order” don’t exist just yet — they still need to be cut, sewn, assembled, or otherwise made especially for your order.

Made-to-order pieces ship within 7 business days. You’ll receive an email with tracking information as soon as your piece is ready to ship.

Why haven’t I received my order?

First, check your tracking information for the most recent update.

Occasionally, packages experience carrier or customs delays that are outside of our control. If your package appears to be lost or hasn’t moved for an unusual amount of time, email us at hello@closedcaption.us and we’ll help however we can.

For Canadian orders, delivery may also be delayed while the package is being processed through customs.

Can I return my items?

Yes! CLOSED CAPTION accepts eligible U.S. online returns for store credit. You have 7 days after receiving your order to request a return.

Email hello@closedcaption.us within 7 days of delivery and we’ll coordinate your return.

For eligible U.S. online returns of items priced at $150 or more, we’ll provide a prepaid return shipping label. For items priced under $150, customers are responsible for return shipping costs.

All purchases made in-store or at markets and events are final sale. International orders, sale items, made-to-order items, art, and gift cards are also final sale.

Do you ever do SALES?

Yes! Our sales and special offers are shared exclusively through email, so make sure to sign up below for new drops, first dibs, and special offers.

Still have questions?

Text us at 917-512-1613 or email hello@closedcaption.us.