FAQ

We know online shopping can be scary, so here are some common questions answered. If you still got some or just wanna chat, text us at 917-512-1613 or send an email to hello@closedcaption.us.

What is CLOSED CAPTION anyway?
Its a small business run by me, Erika Astrid (Fashion Photographer + Artist). I love handpicking and curating the best and highest quality pieces.

How much is shipping?
Shipping within the US is FREE if you spend $49 or more. Otherwise it is a $6 flatrate for Standard and $25 for Express within the US and Standard to Canada is $15.

How long will it take for my order to arrive?
Each ready to ship order ships within 2 business days, items marker "Made to Order" take a little longer and ship within 7 business days. As soon as your order ships, you will get an email with the tracking number and depending on where you live Standard Shipping within the US takes 3-5 business days and international 7-10 days.

What does "Made to Order" mean?
Items marked "Made to Order" don't exist yet and still need to be made (cut, sewn, put together etc.), which will happen within 3-7 business days after receiving your order, so please be patient with us as we make your pieces with lots of love. You will get an email as soon as the item is ready to be shipped with the tracking number.

Why have I not received my order?
If you live internationally it might be stuck in customs, please contact your local customs or post office to find out more. Unfortunately there is nothing on our end that we can do, each country operates differently and some are just more strict than others.

Can I return or exchange my items?
Yes, we are offering returns for store credit within the US. If you are not satisfied, simply send an email within 7 days of receiving your order and we will coordinate a return for a store credit. Please note that you are responsible for the return shipping cost and that we can not accept international returns or returns on artwork, sale items, items made to order or gift cards.

Also see our shining reviews right here to ease your mind.

Do you ever do SALES?
Yes! All sales are exclusively through emails, so make sure to sign up below to receive emails for new drops and special offers!

Do you have more questions or concerns? Email me!