Refund policy

Returns

This return policy applies to online orders only. All purchases made in our physical store are final sale.

For online orders, we have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it and must not have been worn or used after delivery. All Closed Caption tags must remain attached. You’ll also need your receipt or proof of purchase.

To start a return, contact us at hello@closedcaption.us. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

For eligible U.S. online returns of items priced at $150 or more, we’ll provide a prepaid return shipping label. For items priced under $150, customers are responsible for return shipping costs.

You can always contact us with any return questions at hello@closedcaption.us.

Damages and Issues

Please inspect your online order upon delivery and contact us immediately if your item is defective, damaged, materially different from its description, or if you receive the wrong item so that we can evaluate the issue and make it right.

Please note that many of our pieces are vintage or pre-owned. Signs of age or wear that are disclosed in the product description or photographs are not considered defects.

Exceptions / Non-Returnable Items

International orders, sale items, made-to-order items, art, and gift cards are final sale and cannot be returned.

All purchases made in our physical store are final sale.

This does not apply to items that arrive damaged, defective, materially different from their description, or incorrect, or where otherwise required by applicable law.

Refunds

We do not offer refunds to the original payment method. Eligible online returns will be issued as store credit.