How much is shipping?
Shipping within the U.S. is FREE on orders of $125 or more. Otherwise, Standard Shipping is a $6 flat rate and Express Shipping is a $25 flat rate.
Shipping to Canada is available on orders of $150 USD or more for a $15 flat rate.
Outside the U.S. or Canada? Email us at hello@closedcaption.us - international shipping may be available on a case-by-case basis depending on the destination and item.
How long will it take for my order to arrive?
I pack and ship every order myself from my home studio. Regular shipping days are Mondays and Wednesdays, with an order cutoff of 6pm ET the evening before so I can collect your items from the shop. Orders placed after the cutoff ship on the next scheduled shipping day. Sometimes I can get them out sooner ♡
Items marked “Made to Order” ship within 7-10 business days.
Once shipped, Standard Shipping within the U.S. typically takes 3–5 business days. Express Shipping typically takes 1–2 business days. Shipping to Canada typically takes 7–14 business days and may take longer due to customs processing.
Express Shipping applies to transit time only. The same shipping schedule and order cutoffs apply.
Can I return an online order?
Yes! CLOSED CAPTION accepts eligible online returns within the U.S. for store credit. You have 7 days after receiving your order to request a return.
Simply send us an email at hello@closedcaption.us within 7 days of delivery and we’ll coordinate your return.
For eligible U.S. online returns of items priced at $200 or more, we’ll provide a prepaid return shipping label. For items priced under $200, customers are responsible for return shipping costs.
All in-store and market purchases are final sale. International orders, sale items, made-to-order items, art, and gift cards are also final sale.
